📦Returns & Refunds

At The Cat-chy Toy Co, your satisfaction (and your pet’s tail wags) are our top priority! If something’s not right, we’re here to make it better.

🐾 Damaged, Incorrect, or Missing Items

If your item arrives damaged, defective, or isn’t what you ordered, please contact us within 7 days of delivery. We’ll happily send a replacement or issue a full refund — no need to return anything!

To speed things up, please include:

1. A photo of the item.
2. Your order number.
3. A short description of the issue.

❌ Returns for Unwanted Items

Since our products are shipped directly from our fulfillment partners and not from a central warehouse, we unfortunately cannot accept returns for items due to change of mind, size issues, or pet preference.

We recommend double-checking size charts and product details before ordering — and if you ever have a question, reach out! We’re happy to help.

💰 When Will I Get My Refund?

Approved refunds are processed within 5–10 business days to your original payment method. (Sometimes banks take a little longer, but we’ll do our part fast.)

🚨 Important:

We reserve the right to refuse refunds for orders where misuse, excessive claims, or repeated refund requests are evident. We appreciate your understanding as we work to ensure a smooth experience for everyone.